Frontline Service Officer (Bali Branch)

Join Bank KEB Hana Indonesia as a Frontline Service Officer in our Bali branch and become the face of our customer-centric banking experience. This role offers a competitive salary above market expectations, along with opportunities for professional growth in a dynamic and supportive environment. In this role, you will interact directly with customers, providing exceptional service and guidance on our banking products and services. Our Bali branch is a vibrant hub of activity, and we are looking for a passionate and dedicated individual to help us deliver the best possible experience to our customers.

As a Frontline Service Officer at Bank KEB Hana Indonesia, you will be responsible for providing outstanding customer service, resolving customer inquiries and complaints, and promoting our banking products and services. You will work closely with our branch team to ensure that our customers receive the highest level of service and support. This is an exciting opportunity to be part of a leading bank in Indonesia, and to make a real difference in the lives of our customers.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to our banking customers, ensuring their needs and concerns are met.
• Resolve customer inquiries and complaints promptly and professionally.
• Promote our banking products and services to new and existing customers.
• Assist customers with transactions, including deposits, withdrawals, and transfers.
• Provide guidance and advice on banking products and services, helping customers make informed decisions.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with the branch team to ensure a high level of service and support to our customers.
• Adhere to all banking regulations and compliance requirements.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or banking role.
• Proven track record of providing exceptional customer service.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Knowledge of banking products and services.
• Familiarity with banking software and systems, such as Core Banking Solution (CBS).
• Ability to work independently and as part of a team.
• Bachelor's degree in Business Administration, Banking, or a related field.

🛠️ Keahlian

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