Clinical Laboratory Call Center Agent - Bandung

Join Infomedia Nusantara as a Clinical Laboratory Call Center Agent in Bandung and play a pivotal role in delivering exceptional customer service to clients seeking information about our laboratory products and services. This position is ideal for detail-oriented individuals who are passionate about providing accurate and timely information to our clients. In this role, you will be the first point of contact for clients, answering inquiries, resolving issues, and ensuring a seamless experience. Our Bandung office is a dynamic and collaborative environment where you can grow both personally and professionally.

As a Clinical Laboratory Call Center Agent at Infomedia Nusantara, you will be responsible for handling a high volume of incoming calls from clients, partners, and other stakeholders. You will need to possess a deep understanding of our laboratory products and services, as well as the ability to communicate complex information clearly and concisely. This role requires strong problem-solving skills and the ability to work under pressure. You will be using our in-house CRM system and other specialized software to manage client interactions and ensure efficient service delivery.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve client inquiries related to laboratory products and services.
• Provide accurate and timely information to clients via phone, email, and chat.
• Document and track client interactions using our CRM system.
• Assist in troubleshooting and resolving technical issues related to our laboratory equipment.
• Collaborate with the sales and marketing teams to ensure a seamless client experience.
• Maintain high standards of customer service and professionalism in all interactions.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.
• Adhere to company policies and procedures, including data security and confidentiality.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or call center role, preferably in the healthcare or laboratory industry.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM systems and other relevant software.
• Basic understanding of laboratory products and services.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving skills and attention to detail.
• Bachelor's degree in a related field (e.g., Biology, Chemistry, Healthcare Administration).
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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